OB/GYNs Position Paper on Disclosure...
OB/GYNs Position Paper on Disclosure... ACOG recently released their position paper on disclosure, and it's a very powerful document and statement (see below). OB/GYNs have incredibly high risk and...
View ArticleOn-Line Empathy: Sorry for Bad Review?
Sorry Works! Idea: On-Line Empathy Social media is out of control: Facebook, Yelp, Twitter, YouTube, etc, etc. Patients and families have so many ways to talk about your hospital or practice -- and...
View ArticleQuestion from Road: Family Doesn't Believe You?
QUESTION FROM ROAD: FAMILY DOESN'T BELIEVE YOU? I recently received this great question from the road which may describe some issues you are experiencing as you grow your organization's disclosure...
View ArticlePART III -- SORRY 12 YEARS AFTER FATAL MEDICAL ERRORS - A PERSONAL JOURNEY
Last summer I was waiting at the bank getting frustrated. I had made an extra principal payment the month before, but the payment had not been properly applied to my account. The local branch of this...
View ArticleQUESTION FROM ROAD: GONNA FIRE THE NURSE??
Any one who has worked in or around med-mal or teaches disclosure has heard this question before: "Well, you gonna fire the nurse? She hurt Daddy! What about the doctor...gonna fire him too? I want...
View ArticleSorry Works! Webinar: Starting Your Disclosure Program - Nov 12
Sorry Works! Webinar: Starting and Sustaining Your Disclosure Program - Nov 12th, 1pm ET We all want clinicians to say "sorry" after something goes wrong, and most of us know that "running to the...
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