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OB/GYNs Position Paper on Disclosure...

OB/GYNs Position Paper on Disclosure... ACOG recently released their position paper on disclosure, and it's a very powerful document and statement (see below). OB/GYNs have incredibly high risk and...

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On-Line Empathy: Sorry for Bad Review?

Sorry Works! Idea: On-Line Empathy Social media is out of control: Facebook, Yelp, Twitter, YouTube, etc, etc. Patients and families have so many ways to talk about your hospital or practice -- and...

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Question from Road: Family Doesn't Believe You?

QUESTION FROM ROAD: FAMILY DOESN'T BELIEVE YOU? I recently received this great question from the road which may describe some issues you are experiencing as you grow your organization's disclosure...

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PART III -- SORRY 12 YEARS AFTER FATAL MEDICAL ERRORS - A PERSONAL JOURNEY

Last summer I was waiting at the bank getting frustrated. I had made an extra principal payment the month before, but the payment had not been properly applied to my account. The local branch of this...

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QUESTION FROM ROAD: GONNA FIRE THE NURSE??

Any one who has worked in or around med-mal or teaches disclosure has heard this question before: "Well, you gonna fire the nurse? She hurt Daddy! What about the doctor...gonna fire him too? I want...

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NICU Stafff = Potential Disclosure Champions

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Question From Road: Patient Complains...After 4 Months?

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Recording Operations? Surgical Black Boxes?

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Excerpt from Sorry Works! Tool Kit: Family Wants the Chart?

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2nd Victims Support --- Training & Resources

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Excerpt from Sorry Works! Tool Kit: Identifying Colleagues?

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Injecting Humanity into the Claims Process

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Announcing Release of 2nd Edition of Little Book of Empathy

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Disclosure Documentary Now Promoted Through Sorry Works!

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See the Trailer for Disclosure Documentary

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Burned Vagina, Apology, and 50 Bucks?

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Hospital Admits Failings, Apologizes for Baby's Death

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Sorry Works! Webinar: Starting Your Disclosure Program - Nov 12

Sorry Works! Webinar: Starting and Sustaining Your Disclosure Program - Nov 12th, 1pm ET We all want clinicians to say "sorry" after something goes wrong, and most of us know that "running to the...

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Disclosure Documentary: Informed Consent Trailer & Pricing

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Idaho Hospital Transparent, Apologetic After Child's Death

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